General Patient Information

Care Quality Commission

Our overall rating was 'good' and we feel this reflects the hard work our team puts into providing high quality patient care.

The safety domain was rated as ‘Needs improvement’. Specifically the report states: ‘Risks to patients were assessed and well managed. Two staff who were carrying out chaperone duties had not received a Disclosure and Barring Service (DBS) check and a risk assessment had not been carried out to determine whether these were required’.

This has already been swiftly addressed by processing DBS checks for all members of staff.

We believe this issue was relatively small in the context of the whole safety domain which was otherwise noted to be of a high standard. We continue to value, respect and monitor all aspects relating to patient safety.

We were pleased that the report was overall good and commented positively about our safety in all other areas.

Patient Feedback

Avonside Health Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Problems or Complaints

We always try to provide the best service, but there may be times when you feel this has not happened or things could have been handled better. We hope you will allow us to look into and, if necessary, correct any problems that you have identified. If you wish to make a complaint, please complete a complaint form which you can obtain from reception within 12 months of the incident and address it to the Practice Manager. We will acknowledge your letter within 3 working days and respond more fully within 10 working days. 

A leaflet explaining our in house complaints procedure is available at reception.

South Warwickshire CCG

Avonside Health Centre is one of several practices that make up South Warwickshire Clinical Commissioning Group (CCG). The CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at the CCG website; www.southwarwickshireccg.nhs.uk.

GP Earnings Statement

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Avonside Health Centre in the last financial year was £53,418 before tax and National Insurance. This is for 3 full time GPs, 3 part time GPs and 0 locum GP who worked in the practice for more than six months.